OPERATIONAL EXCELLENCE
We help organisations improve performance by redesigning how work is done across processes, roles and decision structures.
Operational Excellence is not a program or a set of tools. It is the disciplined design and management of operations to deliver consistent performance in cost, quality, service and speed.
At Synate Advisory, we support organisations in strengthening their operational foundations by addressing how work actually flows through the business.
Our focus lies on improving end-to-end performance across core processes, reducing friction, variability and complexity, and enabling teams to operate with greater clarity and accountability.
WHAT WE DO
We work with leadership teams and operational units to improve performance across the full operating model
End-to-end process optimization
We analyse and redesign core operational processes across functions and interfaces, focusing on flow, handovers, bottlenecks and sources of delay or rework
Productivity and capacity improvement
We increase effective capacity by reducing non-value-adding activities, stabilising workloads and improving task sequencing without relying on additional resources
Operational governance and routines
We establish clear performance routines, decision rights and escalation mechanisms to ensure that issues are identified early and addressed at the right level
Performance management and KPIs
We design operational KPIs that reflect actual process performance and support day-to-day decision making, rather than retrospective reporting
HOW WE WORK
Our approach is grounded in operational reality
Direct observation
Direct observation of processes and work execution
Fact-based analysis
Fact-based analysis of time, effort, variability and output
Co-design
Co-design of solutions with operational teams
Pilot implementation
Pilot implementation and iterative refinement
Structured roll-out
Structured roll-out with embedded ownership
Direct observation
Direct observation of processes and work execution
Fact-based analysis
Fact-based analysis of time, effort, variability and output
Co-design
Co-design of solutions with operational teams
Pilot implementation
Pilot implementation and iterative refinement
Structured roll-out
Structured roll-out with embedded ownership
We work inside the organisation, not alongside it. Improvements are implemented where value is created, not abstracted into standalone initiatives.
Driving measurable results across operations
THE IMPACT
Clients typically realise
Measurable improvements in productivity and throughput
Shorter lead times and more reliable execution
Reduced operational complexity and firefighting
Clear accountability across processes and teams
Stronger alignment between strategy and daily operations
Our objective is to enable organisations to operate predictably and efficiently at scale, even under changing demand and external pressure.